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SHIPPING & CUSTOMER SERVICE

 


 

Shipping & Delivery

 

Shipping

Wellred Books ships books to any address in the world with a valid postcode. All orders are usually shipped the next working day unless public holidays prevent postage. Allow for extra delivery time between the last week of December and the second week of January, and between the last week of July and the end of August.

Prices

Shipping prices are based on the latest estimates from Royal Mail, taking package weight and delivery address into account. Customers can choose from different delivery classes and speeds, which vary according to the country of destination.

NON-UK CUSTOMERS: Please also note that although printed matter does not normally incur import charges, VAT, etc. if your country does have a policy of charging then you will be responsible for paying any taxes, duties or fees which may be levied at point of entry. As a rule we send out large orders split into several smaller packets to try and avoid any problems with importing.

Delivery

We will try to ensure the speedy delivery of your orders. However we cannot guarantee the quality of the postage. We do not use tracking numbers and so cannot monitor what we have posted or do better than give you an estimated delivery date.

Depending on your chosen delivery class, a rough guideline for the number of days between receiving an email confirming the dispatch of an order and its arrival is as follows:

UK Orders: 2-5 working days
Non-UK European Orders: 3-6 working days
Rest of the World Orders: 10-30 working days

Returns & Replacements

If you are not satisfied with your purchase, just return it to us in its original condition within 7 working days of receiving it and we will issue a full refund or a replacement to your satisfaction. This complies with European law regarding a 7-day cooling off period for all online orders. We will also refund the delivery charge if the return is a result of our error. If you wish to return anything please contact us first at books@wellredbooks.net.

Checking Your Order

If you wish to check on the status of your order click here to use our order information form.

 

Privacy & Security

 

Your Information

Wellred Books only uses any information you have given to us to complete your order. We will only use the address(es) you give us to post your order (and the bill for it, if you give a separate billing address).

We will only use the email address and telephone number you provide to contact you regarding your orders.

If you have asked to receive our email newsletter or a regular subscription, your information will also be used by us to send these items, as well as for completing an immediate order.

You can access and correct information you have submitted to us at any time by logging in to the Wellred Books site. You may request full details of personal information which we hold about you under the Data Protection Act 1998. Email books@wellredbooks.net or write to PO Box 50525, London E14 6WG, UK.

Data Security

To prevent unauthorised access to your information and to ensure that we use it correctly, Wellred Books and the online shopping platform we use have in place software to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

For more information on our use of cookies, click here.

 

Conditions of Use

 

Use of the Website

Wellred Books makes no guarantees as to the performance of this website or the accuracy of its content.

Submitting Content to the Website

Wellred Books encourages the submission of book reviews and other relevant content to our website. However, such content will be moderated by administrators and could be used by Wellred Books in other media such as Facebook and Twitter.

Complaints

Complaints will be dealt with fairly, in good time and with strict confidentiality. Complaints should be sent via email to books@wellredbooks.net, and should receive a reply within one or two working days.


 

Customer Service

 

If you experience any problems with our website, or have any questions about our shipping, customer service or our other policies, don’t hesitate to contact us at books@wellredbooks.net. In most cases we will be able to respond to your query within one working day.

For immediate assistance contact us on (00) 44 20 77 392544 between 10am and 5.30pm on weekdays.

 
Location

Contact Address: Wellred Books, PO Box 50525, London E14 6WG, United Kingdom.

Email: books@wellredbooks.net

Phone: (00) 44 20 77 392544

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